Frequently asked questions

Check out our most commonly asked questions below. Please get in touch if your question is not included.

General

Are you pet friendly?

Yes! We pride ourselves in being a dog-friendly campground because we know they are an integral part of the whānau.

Unfortunately, they are not allowed in the glamping area as we aim to keep the glamping experience as peaceful as possible.

Can I request what accommodation or tent site we stay in?

Sure can, when you book please leave us a note describing what site you would under  “booking notes”. Though we can’t guarantee the fulfilment of your wishes we will try our darndest.  

What time is check in and check out?

Check-in = 2pm, Check-out =10am.

Earlier check-in or late check-out is possible by prior arrangement. Please contact us if this is required and we’ll be happy to accommodate as much as we can.

What is the cancellation/deposit policy?

We welcome alterations to bookings but know they will be subject to availability and may require a camping site, glamping or cabin change to ultimately accommodate your needs.

Cancellations or alterations made for any reason will incur a $25 administration fee.
A 100% refund will apply to cancellations made 14 days or more before the date of arrival.
A 50% refund will be made for cancellations with less than 14 days’ notice before your date of arrival.
No refund will be made should guests alter or leave for any reason before their confirmed departure date.

Updated on 15/02/21 – Any bookings canceled prior to this date are void of the updated cancellation policy.

How long does it take to get to town?

It’s approximately a 12min drive. 

How much is a taxi to the airport?

Expect to pay around $50-60 to and from the Gisborne Airport to Tatapouri Bay. Uber isn’t an option but it’s a scenic drive if we’ve ever seen one so that’s a bonus.

Are there any places to eat that are close by?

We are currently working on a food offering right on the beachfront. At the moment most things are in the town.

Am I allowed a guest? Can they stay overnight?

Yes, all we ask is that guests have to check in at reception before their visitation. If they decide to have a sleepover they will have to pay for their stay.

Do you have rooms with disability access?

Our camp facilities all have disability access meaning glamping and camping is an option. Unfortunately, our cabins are perched upon steeper hills which would make access difficult.

Can I book a wedding or function?

Soon friend, we are working hard to make this happen after many requests from guests. Watch this space…

Do you take large group bookings? For example school groups?

Yes, depending on availability we would love to host your school field trip, big family reunion or entire badminton association etc. Simply email us the details and we can go from there.

Glamping Tents

What do the tents have inside?

Our tents are kitted out with all the necessities for a comfortable stay. These include a big comfy queen bed (or two if you’re in the four person tent), quality linen, towels, tea/coffee sachets and a hot thermos, battery powered lamps/torches, a small chair and table setup, clothes hangers and mirrors. 

How many people do the tents sleep?

The majority of our beautiful Lotus Belle Tents have a queen size bed each so comfortably sleep 2 persons. There is also an option for a tent with two queen size beds meaning 4 people can be comfortably accommodated. If you’re in a group of three we do offer a foldout single mattress that can be requested upon booking.

Do the tents have power?

Our lovely tents aren’t hooked up to power but we do provide battery powered lamps with USB charging outlets so no devices need die during your stay. Thank goodness.

Do the glamping tents have their own facilities?

They sure do, just a short walk away from your tent there are hot showers and toilets next to the spa and sauna setup.

What if there is a storm, are the tents strong enough?

The weather can be unpredictable but our tents are waterproof and can withstand strong winds should there be any so there’s no need to worry.

Can I see the sunrise from my tent?

Can you ever! You’ll have front row seats, or better yet, a front row bed to the world’s first sunset. Some of the most magnificent colours fill the sky before the sun even peeks over the horizon so we suggest getting your seats early.

Are the tents safe?

Though we haven’t had any theft issues in the past, we’d still suggest keeping valuables on you or in locked in your car if you’re not in the tent.

Are you allowed to bring your own gas cooker/BBQ?

Yes, all we ask is that cooking is done outside so as to keep the tents smelling nice and fresh.

I have a young child, do you have portacots?

We don’t provide portacots but you can certainly bring your own to accommodate your little one.

Are you allowed to have dogs sleep inside the tent?

For the comfort of future guests we don’t allow pets to stay inside the tents.  

How many people do the tents sleep?

The majority of our beautiful Lotus Belle Tents have a queen size bed each so comfortably sleep 2 persons. There is also an option for a tent with two queen size beds meaning 4 people can be comfortably accommodated. If you’re in a group of three we do offer a foldout single mattress that can be requested upon booking.

Are the tent bug-proof?

Though we do our best to ensure no insects get into the tents it’s likely you may still come across during your stay. At the end of the day it is still glam camping and you’re at the hands of nature regardless how glamorous.  

Shanti enjoying the scent of the wild flowers.

Facilities

Do you have Wifi?

Yes, free and unlimited baby so go crazy! Just be sure to soak up your surroundings more than the wifi but we’re not about to tell you how to live your best life. Ps. Please be sure to tag us in any Instagram snaps/stories for a feature @tatapouribay 

Do you have to pay for hot showers?

You’ll be stoked to know hot showers come at no additional cost. That being said, we trust you’ll remain conservative in your precious water usage.

Are the spa and sauna free? How can I book?

Our dreamy spa and sauna facilities right on the beach do require additional dollars to book and are only available to glamping and cabin guest. Be sure to let us know upon arrival your ideal time frame because the sunset slot is no doubt popular.  

Do you have a dumping station?

Unfortunalety we don’t, but here’s a couple of places that do

  • Gisborne Mobil Service Station – 49 Wainui Rd
  • Hallrite Plumbing and Gasfitting Yard – 71 Awapuni Road
What’s in the shared kitchen facility?

We have places to keep your food chilled or frozen. gas cooktops, microwave, kettles, toasters , and a filtered water tap.

Do you have space to park boats?

Boat parking is available on request.

Stay connected with us #TatapouriBay

Our much loved glamping tents may have been taken down for winter...But the good news is, you can book them way in advance 🙌 Feel free to check out our website for availability 😘 #glampingnz #glamping #travelnz
Our Zen Cabins were designed to keep you cosy during the coldest of days. With double glazing and their own heat pumps, nature can be appreciated in total warmth and comfort 😌 📷 @brooksabin #travelnz #nzmustdo
@vowyoga you have added so much beauty and grace to this space the past couple of summers. Thank you for helping us salute to the sun and downward dog. Most of all, thanks for being exactly who you are 💜 Wishing you all the best with what this year brings in far away and exotic places. Love from all of us x
Each one of our beachfront Zen Cabins has been uniquely designed to create a different vibe ✨ #travelnz #gisborne
The gateway to the East Cape 😍 If you have yet to explore this part of Aotearoa let this be encouragement.
Happy Mother's Day 🥰 Shoutout to our momma Andrea, always providing laughter and adopting others as her own children. A vivacious and charismatic woman that gives the best hugs ever and is always up for adventure. We love you as much as you love @crocs. Thanks for being our biggest fan and a truly wonderful mum 💜
Our café is offically closed until next summer 🌞 Thanks to each and every one of you who joined us for a coffee, baked good and bagel. Special mention to our wonderful team who kept on smiling and shining the whole way through, we love you 😍 📷 @kayla.drinkwater
Our first (and last) Sunday Session of the season was a great succes 🥳 Now we're even more excited for next Summer's antics. Especially now that we have a flash new covered area for all the crazy weather Gizzy throws at us. Grateful to all those who hustled, helped out and just relaxed on the grass. It was a very special gathering as always thanks to you beauties 🙌
Last summer our space got an extreme makeover by local artists including our own camp manager Nathan. We're excited to fill the space with more creative masterpieces and are always open to ideas 🙌
Meet Analu and Edison, camp residents and our very dear friends 😍 All the way from Brazil they can now call NZ home too. They're the kinda people make you feel special and are willing to help with anything you need. Super talented in what they do and embarking on a new journey with their interior design company Koru Studio. They have so much love for the world and we feel that reflected towards us. We cannot thank you two enough for all you have done but mostly just being who you are because that is enough!
One of our beachfront glamping tents has clear panels for cloud watching and star gazing 🙌 These fill up fast over the holiday season so we do suggest booking in early 😊
Beautiful guest @jessie_jcarlson enjoying family time in our Zen Cabin 😍
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